Creating a knowledge base article using C# plugin

I am writing this post with complete code to help someone in the community who might be having a similar requirement. Please see the code below:

Entity ent = new Entity(“kbarticle”);
ent.Attributes.Add(“title”, <title>);
ent.Attributes.Add(“kbarticletemplateid”, new EntityReference(“kbarticletemplate”,new Guid(< Template Id >)));
ent.Attributes.Add(“subjectid”, new EntityReference(“subject”, new Guid(<Subject Id >)));

string articlexml = “<articledata><section id=’0′><content><![CDATA[“ + <<This is section 1 descriotion> > + “]]></content></section><section id=’1′><content><![CDATA[“ + <This is section 2 descriotion>  + “]]></content></section><section id=’2′><content><![CDATA[“ + <This is section 3 descriotion> + “]]></content></section></articledata>”;

ent.Attributes.Add(“articlexml”, articlexml);
Service.Create(ent);

Important points:

  • Description field is not the body of article. You will have to populate articleXML field
  • ArticleXML depends on the sections defined in your article template. In my case, I had 3 sections in the template.
  • Template ID and Subject ID are required to create articles in CRM

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