Using the Case Resolution in Workflows via a Custom Workflow Activity

The most common email notification request from customer support team is to "send an email to the client when a case has been resolved" I have written this custom workflow activity to get description field from case resolution dialog and insert in email body. You can get the complete visual studio solution from this link... Continue Reading →

July 1, 2013 1

Custom Reports with CRM 2011 Online

Before starting reporting for CRM 2011 we need to verify that BIDS extension for 2011 beta is installed in the environment.Click here to download and install BIDS. There are more requirements which can be found in SDK topic "Create Custom Reports Using Business Intelligence Development Studio" After completing all the pre requisites, Follow these steps... Continue Reading →

October 12, 2010 1

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