Surveys in CRM 2016

In the pre-release documentation, Microsoft mentioned the addition of a new module for surveys. I think this is going to be a huge value addition to the product. Voice of the Customer Dynamics CRM 2016 includes a new survey designer to create and send out questionnaires to collect feedback from customers about your products or... Continue Reading →

SMS Marketing – CRM 2016

In pre-release documentation, Microsoft mentioned the addition of a new marketing channel i.e. SMS marketing. Marketers can truly go mobile. As a modern mobile marketer, you can create powerful SMS campaigns as well as integrate SMS marketing in your multi-channel campaigns. In this release, Dynamics Marketing will support both outbound and inbound SMS marketing in... Continue Reading →

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